These are the local standards set within this practice for the benefit of our patients.

Our Responsibility to You

It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people.

No care or treatment will be given without your informed consent.

In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

You will be treated as an individual and afforded courtesy and respect at all times. You have the right to be treated confidentially.

Respect for religious and cultural beliefs will be honoured.

Normally we will answer the telephone promptly and courteously.

You have a right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc.). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.

Home visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor. Please do not request a home visit because of transport difficulties.

We may give you test results when you call the surgery for them, request them online, or you may be asked to make an appointment with the doctor to discuss them.

If your doctor believes that you need a second opinion, then they will arrange this.

You will be given a time to see a doctor in accordance with the system used in this practice. If there is likely to be a substantial delay for any reason, you will be given an explanation.