A routine appointment is for 10 minutes; please ask for a double appointment if you think your problems will take longer. We do not have advanced access or open surgery and if you need to be seen urgently, please tell the receptionist who will, if necessary, speak to the duty doctor and get you seen as soon as possible.
It would be of great help to reception staff, if at busy times you could use the automatic patient check in system – you can enter your date of birth to check in your arrival, thank you.
If you wish to speak to a doctor by telephone, this can be arranged with the receptionist. If possible, let the receptionist know the reason for your call. If it is urgent, let the receptionist know.